Mortgage Lenders of America, LLC, based in Overland Park, Kansas, has had THIRTEEN (13) complaints filed with the Better Business Bureau during the preceding 36 months.

The BBB's research indicates that for each complaint filed against a company there are an average of seven (7) unreported complaints.  Based on the BBB's research it is estimated that there were as many as 104 reported or unreported complaints against this company during the evaluation period.

The complaint history of this company is shown below.  The nature of the complaints are described at the bottom of the report. (Report date: 06/30/2011) Report opens in new window.

Here's are some examples of the COMPLAINT details:

An independent search found these entries from a popular "consumer complaint" website (consumeraffairs.com):

"Bad Faith and very poor business ethics. I submitted a full contract with them on March 4th, 2010 and everything was good. Then two days before closing they sand bagged me with a last minute change which forced me to lose a $8,000 Home Owner tax credit last minute. They said my financee can no longer be on the settlement statement. She was the only one who qualified for the tax credit. They were aware of this and didn't inform me intentionally until the last minute in order to indure I woudn't leave. If I did, I wouldn't have enough time to close with another lender in order to meet the Tax Credit deadline. They perfomed very poorly and I suggest going to the other 9 million lenders out there, then gamble on this one. BAD FAITH AND POOR ETHICS... DO NOT DO BUSINESS HERE...."
Keith of Channalon, IL

11/13/2009 - "These lenders never looked at the file and had the file for over a month. My sellers are elderly and have been waiting to close, the lenders would not return our calls or give us a reason the file was not looked at or even gone through, I had called about 20 times as well as the title company calling, they were uncooperative and my sellers are still waiting, they were unprofessional and will not release any idea or give us a name to call and talk to, we are going to file a complaint with the banking dept. as well as any and everyone else we can.
Annette of Tampa, FL

Source: http://www.consumeraffairs.com/finance/mortgage_lenders_of_america.html